Privacy Policy – CruiseMatez

Last Updated: [8-Aug]

At CruiseMatez (“we,” “our,” or “us”), your privacy is our anchor. We are deeply committed to safeguarding the information you share with us. This Privacy Policy explains in detail how we collect, process, store, and protect your information when you use our cruise booking services, website, and digital platforms. By continuing to use CruiseMatez, you acknowledge and accept the terms outlined here.

1. Information We Collect

We collect information in different ways to improve your booking journey and customer experience:

• Personal Identifiable Information (PII): Your full name, date of birth, passport number, email, phone, billing address, emergency contact, and nationality.
• Travel & Booking Data: Details about your chosen cruises, preferences (like cabin type, dining choice, excursions), and travel companions.
• Payment Data: Credit/debit card numbers, billing history, and transactional details (securely processed through PCI-DSS-compliant gateways).
• Technical Data: IP address, browser, device model, operating system, access times, and referring URLs collected via cookies and analytics tools.
• Behavioral Data: Pages you visit on our site, time spent on sections, clicks, and interests to personalize future offers.
• Voluntary Data: Reviews, survey responses, emails you send us, or participation in promotions and loyalty programs.

2. How We Use Your Information

Your information allows us to provide seamless cruise booking services. Specifically, we use it to:

1. Process Bookings: Confirm reservations, issue tickets, and coordinate with cruise lines and service partners.
2. Provide Customer Support: Answer inquiries, resolve complaints, and offer 24/7 assistance.
3. Marketing & Personalization: Suggest cruises, deals, or packages that match your past bookings or browsing behavior.
4. Service Improvements: Analyze usage trends to enhance website performance, navigation, and user experience.
5. Legal Compliance: Fulfill legal, regulatory, or tax obligations, such as customs and immigration requirements.
6. Security & Fraud Prevention: Detect suspicious activities, prevent fraud, and protect customer accounts.

3. Sharing and Disclosure

We respect your privacy and only share your information when necessary:

• With Cruise Operators & Travel Partners: To process your bookings, excursions, transfers, or travel insurance.
• With Third-Party Service Providers: Payment processors, IT systems, email communication tools, and marketing platforms.
• For Legal & Regulatory Reasons: Law enforcement, government bodies, or courts if legally required.
• In Business Transfers: If CruiseMatez is acquired, merged, or restructured, data may transfer to the new entity.

We do not and will never sell your personal data to unrelated third parties.

4. Cookies and Tracking

Our site uses cookies and tracking technologies for:

• Session Management: Keep you logged in, remember your cart, and ensure smooth navigation.
• Analytics: Measure site traffic, user patterns, and performance through tools like Google Analytics.
• Personalization: Recommend cruise offers based on your browsing history.
• Advertising: Deliver relevant ads through remarketing platforms.

You can manage or disable cookies in your browser, but some features may be limited.

5. Data Security

We implement advanced security measures including:

• SSL encryption on all data transfers.
• PCI-DSS compliance for payment processing.
• Regular vulnerability scans and penetration testing.
• Strict employee access control policies.

While we take every precaution, no system is 100% secure, and we cannot guarantee absolute protection.

6. Your Privacy Rights

You may exercise the following rights depending on your region (e.g., GDPR, CCPA):

• Request access to the personal data we hold about you.
• Request corrections to inaccurate or outdated information.
• Request erasure of your personal data (“Right to be Forgotten”).
• Object to processing for marketing or profiling purposes.
• Request restriction or portability of your data.
• Opt-out of promotional emails at any time.

7. Third-Party Links

Our site may contain links to external websites (e.g., cruise lines, partners). We are not responsible for their privacy practices. We encourage you to review their policies.

8. Children’s Privacy

CruiseMatez does not knowingly collect data from individuals under 18. If such data is identified, it will be deleted promptly.

9. International Data Transfers

Your data may be transferred across borders where our servers or partners operate. All transfers comply with international data protection laws (e.g., GDPR, Privacy Shield frameworks).

10. Data Retention

We retain your data as long as:

• Your account is active or your booking is ongoing.
• It’s necessary for tax, audit, or regulatory compliance.
• You haven’t requested deletion.

Once retention is no longer required, your data is securely deleted or anonymized.

11. Policy Updates

We may update this Privacy Policy from time to time. Major changes will be communicated via email or website notice. Please check this page regularly for updates.