Terms and Conditions – CruiseMatez

Last Updated: [8-Aug]

Welcome to CruiseMatez (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website, services, and cruise booking platform. By accessing or using CruiseMatez, you agree to these Terms. Please read them carefully before making a booking. If you do not agree, you should stop using our services immediately.

1. Scope of Services

CruiseMatez acts as a booking intermediary between customers and cruise operators. We provide information, reservation tools, and support services for cruise bookings, shore excursions, and related travel services. We do not own or operate the cruise ships themselves. All bookings are subject to the terms of the respective cruise line.

2. Eligibility

You must be at least 18 years old to use our services. By booking through CruiseMatez, you confirm that you are legally capable of entering into binding contracts and have the authority to make reservations for yourself or others.

3. Booking and Payment

• All bookings are considered confirmed only after full or partial payment is received.
• Prices are displayed in the relevant currency and may fluctuate due to availability and seasonal demand.
• Payment must be made through authorized methods listed on our platform (credit card, debit card, or other secure payment gateways).
• Additional charges (taxes, port fees, service charges) may apply and will be disclosed during booking.

4. Cancellations, Refunds, and Changes

• Cancellation policies vary by cruise line and will be provided at the time of booking.
• CruiseMatez service fees (if applicable) are non-refundable.
• Refunds, if eligible, are processed according to the cruise operator’s terms and may take up to 30 business days.
• Changes to bookings (dates, names, cabins) may incur additional charges set by the cruise line.

5. User Responsibilities

When using CruiseMatez, you agree to:

• Provide accurate and up-to-date information during booking.
• Ensure that all passengers meet travel requirements, including passports, visas, vaccinations, and insurance.
• Abide by cruise line rules, policies, and onboard conduct requirements.
• Not use our website or services for fraudulent or illegal purposes.

6. Travel Documents and Requirements

You are responsible for ensuring that you and your travel companions have valid passports, visas, permits, and other necessary documentation for the entire trip. CruiseMatez will not be held liable for denied boarding, entry restrictions, or fines due to incomplete documentation.

7. Liability Disclaimer

CruiseMatez acts as an intermediary and is not liable for the acts, omissions, or negligence of cruise operators or third-party providers. We are not responsible for delays, cancellations, loss of personal items, accidents, health issues, or unforeseen circumstances beyond our control, such as natural disasters or government restrictions.

8. Intellectual Property

All content on the CruiseMatez website (logos, text, images, software, graphics) is protected by intellectual property laws. You may not reproduce, distribute, or use our content without prior written consent.

9. Privacy Policy

Your use of CruiseMatez is also governed by our Privacy Policy, which explains how we collect and use your information.

10. Force Majeure

We will not be held responsible for failure or delay in performance due to events beyond our reasonable control, including but not limited to natural disasters, strikes, technical failures, government restrictions, or pandemics.

11. Indemnification

You agree to indemnify and hold harmless CruiseMatez, its employees, affiliates, and partners from any claims, damages, or expenses arising from your misuse of our services, breach of these Terms, or violation of laws or rights of third parties.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of USA. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in New york.

13. Amendments

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on our website. Continued use of our services indicates acceptance of revised Terms.